FAQ

Orders & shipping

Do you offer free shipping?
Yes. Standard shipping is free on every order to the United States.

When will my order arrive?
Orders are processed within 1–3 business days. After that, typical delivery times are:

Faux Fur Throw Blanket: 3–7 business days (ships from within the US)
Heated Puffer Vest and all slippers: 7–15 business days
Teddy Fleece Sofa Cover: 4–6 weeks (oversized item, ships by freight)

See our Shipping Policy for full details.

How do I track my order?
We email you a tracking link as soon as your order ships. You can also check the status any time from the link in your order confirmation email.

Will everything arrive in one box?
Not always. If you order several items, they may ship separately from different warehouses, each with its own tracking number.

Do you ship outside the US?
Not yet — we currently ship to US addresses only.

Can I change or cancel my order?
Yes, if it hasn't shipped. Contact us within 12 hours of ordering and we'll update or cancel it.

Sizing

How do I find my size?
Every product page has its own size guide, and you'll find them all on our Size Guide page. Our slippers run small, so please choose by foot length. The Heated Puffer Vest runs about one size small, so choose by the "fits US" size on each option.

What if it doesn't fit?
You have 30 days from delivery to return unused items. See our Return Policy.

Products

Does the Heated Puffer Vest come with a battery?
No. It works with any standard 5V / 2A USB power bank — we recommend 10,000 mAh or larger.

How do I wash my Snowfall pieces?
Care instructions are listed on each product page. In general: wash cold on a gentle cycle and air dry. Always remove the power bank before washing the heated vest.

Will the colors look exactly like the photos?
We photograph our products as accurately as we can, but screens vary, so shades may look slightly different in person.

Returns

What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery. If anything arrives damaged, defective or wrong, contact us within 7 days of delivery with a photo and we'll send a replacement or a full refund. Full details are in our Return Policy.